Help when your bakery needs it.
Tell us what happened and include the bakery name, checkout email, and any order, receipt, or Stripe invoice reference that will help us investigate.
Effective September 8, 2026Email BakeCadence support
Send your request to support@bakecadence.com. Please do not email full card details, passwords, or other sensitive credentials.
Contact supportBilling and subscription help
Signed-in bakery owners can open Plan & billing, then choose Manage in Stripe to update a payment method, view invoices, change plans, or cancel. If a payment fails, access pauses until Stripe confirms a successful payment.
Profit Kit download help
The paid download becomes available after Stripe confirms payment. If the page closes before you save the file, or a file is defective or materially different from its description, sign in with the verified checkout email or email us within 14 days and include the Stripe receipt reference. We will verify the purchase and restore access or provide an appropriate remedy. Never send a full card number.
Order and storefront help
For an order placed with a bakery, contact that bakery directly. Each bakery is responsible for its products, availability, pickup, refunds, and customer communication. BakeCadence provides the ordering and operations software but does not fulfill bakery orders.
Response information
Include the steps you took, what you expected, what appeared instead, and a screenshot if useful. For billing concerns, include the invoice number or the last four characters of the Stripe subscription reference—never your complete payment-card number.